FAQ

We supply a comprehensive range of parts for major excavator brands including Kobelco Sany Komatsu, Caterpillar, Hitachi, Volvo, and more. Our inventory includes:

• Undercarriage Parts: Track chains, rollers, sprockets, idlers.

• Hydraulic Components: Pumps, motors, cylinders, valves, seals.

• Engine Parts: Filters, pistons, liners, gaskets.

• Wear Parts: Bucket teeth, adapters, cutting edges, side cutters.
  We offer high-quality OEM, ODM, and aftermarket alternatives. Please contact us for specific part numbers.

Quality is our top priority. All our parts are manufactured to meet or exceed strict industry standards. We utilize high-grade materials and advanced production processes. Many of our parts are certified with ISO 9001 and undergo rigorous quality control checks to ensure durability and performance.

Absolutely. We provide detailed compatibility information for each part. To ensure a perfect fit, please provide the excavator model, serial number, and the OEM part number when inquiring. Our technical team can also assist you in identifying the correct part.

Yes. Our global supply chain allows us to source specific or hard-to-find parts. If you cannot find what you need on our website, please [Contact Our Sales Team] with the part details, and we will do our best to source it for you.

You can request a quote directly on the product page or by contacting our sales team at [zmimi917@gmail.com]. For bulk or project-based inquiries, please provide a detailed list of parts and quantities for a comprehensive and competitive quotation.

We offer flexible MOQs to cater to both large projects and smaller urgent needs. Our standard MOQ is [e.g., 1 set for undercarriage kits, 10 pieces for wear parts], but we can discuss solutions based on your specific requirements.

Yes, we provide attractive tiered pricing for large-volume orders and are committed to building long-term strategic partnerships. We offer significant discounts for bulk purchases. Please discuss your needs with our sales team to get a customized offer.

We process orders rapidly to meet your deadlines. Please contact us immediately if you need to modify your order. Changes can only be accommodated if the order has not yet entered the packaging or shipping stage.

We have extensive experience in global logistics for heavy machinery parts. We work with reliable freight forwarders and offer various shipping methods:

• Air Freight: For urgent orders.

• Sea Freight: Most cost-effective for large and heavy shipments (FCL/LCL).

• Courier Services: (e.g., DHL, FedEx) for small parcels.
  We will recommend the best option based on your budget and timeline.

This depends on the part and order quantity.

• Standard Parts: Typically ship within [e.g., 3-5 business days].

• Custom/Made-to-Order Parts: Production lead time is [e.g., 15-30 days].

• Shipping Time: Varies by destination and method (e.g., 3-7 days for air, 15-30 days for sea). A detailed timeline will be provided with your order confirmation.

We commonly operate under FOB, CIF, or EXW terms. The preferred Incoterm can be discussed and confirmed before finalizing your order to ensure clarity on costs and responsibilities.

We understand the importance of preventing damage during transit. All parts are securely packaged using weather-resistant and robust materials like wooden crates and pallets, especially for heavy and sensitive components.